Refund Policy

At Satyamani we work very hard to deliver the best products and shopping experience to you. However, sometimes because of the scale of operation a few exceptional cases do happen. If for any reason you do not feel satisfied with the product delivered to you then please get in touch with our Customer Service team for an appropriate resolution.

We will try our best to replace the product to your satisfaction and if that is not possible because of some operational constraint then we will provide full refund as per the requirement. In all such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same.

And in case you have received your order with the outer packaging tampered/meddled, then please capture a snap of the same and share with us.

To make things fair for all of us and provide you with the benefits of the Return Policy, we adhere to below mention points


What are the Products covered under the Return Policy?

We accept all items except any free items received for a refund/replacement of the item purchased. Also, please note that will not be able to accept any returns for GOLD /SILVER items and customized jewellery.

What to do if I want Replacement/Refund?

Please follow these steps to claim Replacement/Refund without any hiccups




You have to return it to the following Address

SATYAMANIB-1/603 A, Basement,Janak Puri, New Delhi-110058Phone: 011-79680166  and +91 9654540333 

If you got a pickup scheduled, then keep your package ready. If you are sending it via courier, please ensure that the courier provides order tracking and you got the courier receipt with you. We will not refund the courier charges but will issue  up to Rs 250 in form of a Gift Coupon (G.C.). 2. Send an email to [email protected] with a scanned copy of courier charges receipt, please mentioning the Order # and the Complaint ID clearly in email and also send picture of the product if you received a damaged product. This email is required to reimburse you for the courier charges you paid for returning the product.

Do you provide a pick up from the doorstep in case I want to return a product?

We will not be able to provide pickup from your doorstep, however in case of heavy goods (in terms of weight/size) or the City from which it has to be picked up, we may consider picking the product. This decision is solely at the discretion of the company/designated authorities. For any of the products sent by you, we will refund the courier charges up to Rs 250 in form of a Gift Coupon (G.C.).

What is the return procedure if I have received a Defective/Damaged Manufacture warranty product?

Defective/ Damaged Product

In case you have received a defective/ damaged product, please report the fault to the nearest authorized service centre. They will check the product and repair the product to your satisfaction. If they are not able to do that then they will declare the product as DOA (DEAD ON ARRIVAL) and issue a DOA certificate to you. If you have the DOA (DEAD ON ARRIVAL) certificate with you then please send a scanned copy of the DOA certificate to [email protected] The Return Process would remain the same as mentioned above. As the DOA policy varies from Brand to Brand so please get in touch with our customer care and we will assist you in the procedure of claiming a DOA certificate from the Manufacture.

If damage can't be repaired by authorized service centre, please register a complaint within 72 Hrs of delivery to start the refund/replacement of your product. Also, please take a picture of the product and include it in your email to[email protected]

What is the return procedure if I have received a wrong product?

In case if you have received a wrong product from our side then please register a complaint within 72 Hrs of delivery to start the refund/replacement of your product.

What is the return procedure if I have received a Defective/Damaged Seller warranty product?

The return process would remain the same. Please register your complain within 72 Hrs of delivery and the replacement will be shipped once a confirmation call is made by the Customer Service team for the return.

What are the time lines provided for the Replacement/Refund?

Once we have received your product back, it would be sent for a Quality check to our Replacement Verification team. The replacement process would be initiated within 5 business days of receipt of the product.

In case a Replacement is asked for then accordingly arrangements would be made to ship the replacement product at no extra cost, however if the same product is no more available then refund would be arranged.

In case of a Refund request, the same would be processed within 5 -7 business days after our Replacement Verification team has certified the refund.

Do I get back the courier charges after I return back the Product?

We will not refund the courier charges but will issue at a flat rate of INR 250/- or actual (whichever is lesser) in the form of a Gift Coupon (G.C.) which can be redeemed on our website in future. This would be processed within 5-7 business days after we have received the above mentioned address along with the Email with the Courier Receipt attached.

What is the Payment Mode for Refund?

It would remain the same as paid by you to Satyamani while placing an order. If you paid online, then it will be returned online/ PAYTM/Bank Transfer as possible.

Only the Product amount would be refunded as we do not refund the shipping charges paid by you. Please note that the charges you pay for the courier while returning the product will be paid as a Gift Coupon as per our policy.

Welcome to Satyamani. We really thanks for showing interest in our collections. We will be pleased to inform you regarding our new additions and offers. Apart from this we offer special discounts and offers to our valuable returning customers. Please register for our newsletter and provide us an opportunity to serve you with the best of our services as in past. Your personal information will be safely stored in our database. We don't share or sell this information with anyone.

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Privacy Policy

POLICIES

SATYAMANI respects the privacy of its users and is committed to protect it in all respects. With a view to offer most enriching and holistic internet experience to its users Satyamani offers a vast repository of Online Sites and variety of community services. You may read 'About Us' to know more about SATYAMANI.Most of the Online Community Services are offered for free but you need a Universal mandatory registration to surf www.satyamani.in in detail. The information about the user as collected by SATYAMANI is: (a) information supplied by users and (b) information automatically tracked while navigation (Information).

By using SATYAMANI 's website or its services, you consent to collection, storage, and use of the personal information you provide (including any changes thereto as provided by you) for any of the services that we offer.

USER INFORMATION

To avail certain sites / services on our websites, users are required to provide certain information for the registration process namely:- 


and / or your occupation, interests, and the like.. The Information as supplied by the users enables us to improve our sites and provide you the most user-friendly experience. In some sites as in SATYAMANI Contests, dating etc. we require your contact addresses.

All required information is service dependent and SATYAMANI may use the above said User information to, maintain, protect, and improve its services (including advertising services) and for developing new services.

Such information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.

COOKIES

To improve the responsiveness of the sites for our users, we may use "cookies", or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user's individual interests using the Identified Computer. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply (an example of this is when you ask for our Personalised Horoscope). A cookie cannot read data off your hard drive. Our advertisers may also assign their own cookies to your browser (if you click on their ads), a process that we do not control.

Our web servers automatically collect limited information about your computer's connection to the Internet, including your IP address, when you visit our site. (Your IP address is a number that lets computers attached to the Internet know where to send you data -- such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our site to the interests of our users, to measure traffic within our site and let advertisers know the geographic locations from where our visitors come.

Member Since 2021

Welcome to the magical, beautiful, world of crystals. Whether you are a master healer, accomplished spiritual worker, or just fascinated with crystals — Greetings! The Satyamani offers you a storehouse of beauty and knowledge. The Satyamani is your definitive and (at least we think so,) finest source for crystals on the web. We strive to bring y0u the finest crystals and the knowledge to use them effectively to improve your life and your spirit.