Return Policy Though we strive to give you a great customer experience each time you shop with us, considering the hygiene of the products we don’t accept exchange or return of the products once opened or used.

In case of any established quality issue or damaged products, all you need to do is give us a call within 24 hours of delivery of the products at your place at our customer care on +91-9811112945 or drop an email at [email protected] within a period of 24 hours from the time/date of delivery.

Exchange of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in and unwashed and undamaged condition and subject to the following terms:

Return / Exchange/replacement for goods/ merchandise are subject to inspection and checking by Globus naturals Team.

Damages due to neglect, improper usage or application will not be covered under our Exchange/Returns Policy.

Some special rules for promotional offers may override The Globus naturals Exchange/ Returns Policy.

Please note that the Cash on Delivery (COD) convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.

Once your exchange request has been placed with customer care team, it usually takes about 3(three) business days to have the product picked from your place and another 7(seven) business days to initiate exchange / refund subject to product inspection. In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Please send us the product back at below mentioned address:14/11Site 4 industrial area Sahibabad, Ghaziabad 201010. Once the item is received in our warehouse, it undergoes a product inspection which takes about 7 business days.

For this follow steps as mentioned below:


 


Step 1: Contact our Customer Support team via email ([email protected]) within 3 days of receiving the order.


 


Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.


 


Step 4: We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels, barcodes intact and in saleable condition.


 


To check which items cannot be exchanged, please call our customer care number on +91-9811112945 through business days (Monday to Saturday) or mail us at [email protected]


 


 


 


The final price of exchanged products should be equal to or more than the price of returned items.


 


Exchanged product is dispatched as soon as the returned item/s has passed product inspection.


 


In case you choose an item of higher value, you can pay the differential amount by way of Net Banking, Credit card / Debit card etc.


 


You can buy any number of items in exchange provided the final price of exchanged products should be equal to or more than the price of returned items.


 







How does the delivery process work? Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition. After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner. Our delivery partners then bring the package to you at the earliest possible. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue. How are items packaged? We package our products in boxes, which are covered in a plastic layer. Each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap. We pride ourselves on the quality of our packaging. Till date, we have received minimal complaints about damaged products due to our packaging  locations to which Globus Naturals ships their products? Globus Naturals ships throughout India!  How can I track my order? Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order. You can track the status of your package 24 hours after your order is dispatched from our warehouse. Following are some our trusted courier partners: DTDC


Bluedart Ecom Express


Delhivery Fedex


Xpressbees

What is the estimated delivery time? We dispatch most orders within 1-2 business days (excluding Sundays and public holidays) If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of order date.

Globus Naturals is committed to respecting and safeguarding the privacy of all its service recipients and users of Globus Naturals website. This privacy policy ("Policy") discloses the practices and policies adopted by Globus Naturals  for collecting, storing, retrieving or using personal data and sensitive personal data or information it may receive from its users of the website. All terms and conditions of the use of the are incorporated in this Policy by reference. The Policy seeks to comply with the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 ("Rules").

This Policy is applicable to all personal information and sensitive personal data or information that is disclosed by or obtained from any person who visits or uses or accesses the website ("User").

Globus Naturals reserves the right to modify or review the provisions in this Policy without prior notice and the revised Policy will be in effect from the day of uploading. Therefore, Users are requested to periodically visit the website and review the policy.


"Applicable Law" means all applicable statutes, acts of Indian legislature, ordinances, rules, bye-laws, regulations, notifications, circulars, guidelines, policies, directions, directives and orders of any government, statutory authority, regulatory authority, tribunal, board or court in India.;

"General Information" will have the same meaning ascribed to it in clause 2.5 of the Policy.

"Personal Information" shall mean information disclosed by or obtained from any User and includes name, age, occupation, email, residential address, telephone number, payment processing details and any other personal details capable of identifying such a person.

"Sensitive Personal Information" shall, excluding any information that is freely available or accessible in public domain or is furnished under applicable Laws, mean the following information: (a) account password, (b) physical, physiological or mental health condition, (c) sexual orientation; medical records and history, (d) financial information such as bank account or credit/debit card details or other payment instruction details "User" means any Person who visits or uses the website or avails of the services of the website.


Contact Us: If a user wishes to report a violation of the Terms of Use or this Policy and has any questions or needs assistance, he/she should contact: Toll Free Number (9:00am - 7:00pm):    18008917548 Email: [email protected]

Member Since 2021

Globus Group is a group of pharmaceutical companies based in capital city of India, New Delhi.It’s in the year 2020 we completed two decade of success and hard work. As on Date, Our Presence istheir in every part of our country.

Inspired by Dr. Anil Verma a healthcare professional, this division of Globus group of companies isestablished with a mission to develop best quality products using Advanced Ayurvedic Formulations.

We produce 100% natural organic and herbal products that combine Ayurvedic wisdom and modernscience.Passionately focused on the purity of ingredients and efficacy of formulations, all our high
quality, beautifully packaged products are certified, and available all over India.

This portfolio ofnatural products is free of artificial colours, fragrances, parabens, or petrochemicals.

We share the benefits of nature for healthy beauty and use power of advanced Ayurveda in allformulations.